SEHA’s telemedicine services boost Abu Dhabi’s medical tourism industry

  • Foreign Patient Recently Underwent Successful Minimally Invasive Spine Surgery at Tawam Hospital

Abu Dhabi, United Arab Emirates: Abu Dhabi Health Services Company (SEHA), the largest healthcare network in the United Arab Emirates, has seen its extensive telemedicine services become the main communication channels for foreign patients seeking specialist medical care in Abu Dhabi.

Abu Dhabi’s robust healthcare system, with its highly trained medical professionals, is quickly making it the city of choice for medical tourism. According to the 2020 Medical Tourism Index ranking, Abu Dhabi was ranked the 8th best global destination for medical tourism.

With about 50,000 virtual consultations in 2021, SEHA’s Virtual Telemedicine Outpatient Clinic represents the network’s commitment to increasing global access to Abu Dhabi’s healthcare system. The network has also launched specialized telemedicine services for psychiatric patients and the SEHA mobile application so that patients around the world can easily access SEHA’s various services through multiple channels.

For example, recently, doctors from Tawam Hospital successfully performed minimally invasive spinal surgery on a foreign patient through telemedicine. The individual had suffered for more than nine years from a serious spinal condition resulting in chronic and debilitating pain. The negative impact on her quality of life and the barriers to care in her home country persuaded her to consider medical tourism.

Elaborating further on the case and the role of telemedicine in the growing medical tourism landscape in Abu Dhabi, Dr M Ziad Aljian, Orthopedic Consultant, Tawam Hospital, SEHA said: “The patient contacted us through our telemedicine and was in extreme pain. at the time of his diagnosis. Our team in Tawam is well equipped to provide medical assistance to foreign patients in need. Minimally invasive spinal surgery was a success and the patient was mobilized by physiotherapy the next day. Within two weeks, she was back in her country of origin and was followed by our team thanks to regular follow-ups by telemedicine. Today, she has a normal, pain-free life.

Speaking further about her experience with Tawam Hospital, the patient said, “Abu Dhabi and Tawam Hospital were the perfect choice for my operation. The telemedicine feature has been such a blessing from the time I scheduled my first appointment through post-op follow-up. My life before the operation was extremely difficult, but today, thanks to Dr. Ziad and his team, I am pain free and looking forward to finally being able to live and enjoy my life.

Tawam Hospital is a JCI accredited, integrated and tertiary referral hospital comprising major medical specialties and facilities such as ICU, ER, MRI, X-Ray, Pathology, Laboratory, Pharmacy, specialty clinics, university programs with highly experienced and qualified medical consultants and characterized by an efficient appointment process and less waiting time.

To find out more about Tawam Hospital’s telemedicine services and surgical capabilities, please call 800 50 or visit You can also make an appointment via the SEHA Mobile app or WhatsApp at 02-4102200.


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