New GHA Certification Helps Medical Tourism Facilitators Build Patient Confidence


WEST PALM BEACH, Florida., September 28, 2022 /PRNewswire/ — Global Healthcare Accreditation (GHA) announces the launch of a new certification program for medical travel facilitators to help build patient confidence.

GHA’s Medical Travel Facilitator Certification aims to validate the ability of medical tourism facilitation companies to provide appropriate customer services that enhance patient safety and experience throughout the medical travel patient journey, by depending on the business model of the facilitation company.

Medical travel facilitators have played an important role as intermediaries between patients and healthcare providers for many years. Their services include providing medical provider information, managing travel logistics, and ensuring a smooth care journey. For many patients, the medical travel facilitator is the primary motivation or reason for choosing a specific destination provider. However, medical travel facilitation is an unregulated industry; therefore, it is not always easy for patients to distinguish between a facilitator with experience and quality partnerships versus one that has a nice website but little experience – or worse, that is not focused on the best interests of the patient.

According William CookDirector of Business Development and Marketing for Global Healthcare Accreditation, “Medical Travel Facilitator Certification provides trusted third-party validation that demonstrates to patients and healthcare providers that a facilitator’s services meet the highest standards. and align with international best practices Patients no longer have to rely on anecdotes or unverified testimonials to make medical travel decisions, they can turn to Medical Travel Facilitator certification as a measure to assess and validate a facilitator’s ability to provide the services required to ensure an excellent patient care pathway.

Medical Travel Facilitator Certification is conveniently conducted online, includes access to training, and assesses a facilitator on 15 key competencies including business ethics, sustainability and quality improvement, transparency financial, customer services, monitoring of contracts and agreements, and risk management, all of which underscore a company’s ability to provide excellent service.

For companies facilitating medical travel, the benefits of this certification include:

  • Improving the patient care experience across the continuum of care
  • Provide a framework upon which facilitators can implement or reinforce strong operational policies, procedures and processes that align with global best practices
  • Offer third-party validation that builds trust with potential customers and healthcare product buyers
  • Increase brand awareness and visibility
  • Mitigate risks and vulnerabilities for customers and for the facilitating company

“Expect an increasing number of patients to seek accreditation or certification as a determining factor in selecting a medical travel agent,” said Bill Cook. “GHA’s Medical Travel Facilitator certification assures patients that a facilitator has been approved by a globally recognized third-party accrediting body, affirming that the company has the protocols, processes and staff training required to offer a safe, high-quality treatment journey and experience.”

Visit to learn more about GHA’s Medical Travel Facilitator certification.

About Global Healthcare Accreditation

Founded in 2016, Global Healthcare Accreditation is the only accreditation body focused solely on medical travel and wellness services. GHA’s international standards and professional standards for medical travel were developed in consultation with leading global industry experts, including suppliers, insurers and employers committed to establishing best practices in tourism medical, health and wellness tourism, which help providers validate quality and patient experience, increasing visibility and implementing a sustainable business model for providers throughout of the continuum of travel medical care. GHA received ISQua’s International Society for Quality in Health Care External Evaluation Association (IEEA) accreditation in 2019.

Organizations wishing to contact Global Healthcare Accreditation (GHA) can apply to [email protected] |

SOURCE Global Healthcare Accreditation


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