MercyOne Newton Medical Center Names 2022 ROSE Award Winners – Newton Daily News


MercyOne Newton Medical Center is delighted to recognize Cheryl Garrels and Jackie Hopkins as the recipients of the hospital’s first annual ROSE Awards. Garrels was named the clinical winner in her role as a community health worker, while Hopkins, who is a team leader in the Department of Environmental Services, was the non-clinical recipient.

A total of seven people were nominated for the ROSE award, including Garrels and Hopkins: Carrie Cibula, Collin Lord, Jim Maher, Jenny Thompson and Angie Van Zee.

Garrels’ nomination spoke of her tireless optimism in the face of arduous tasks and how she helps patients achieve optimal health by connecting them to much-needed resources within the community. She also volunteers to fill in gaps when there is no chaplain on site. “She has made herself available to sit with families during crisis situations,” the nomination reads. “It’s a soothing voice, ready to pray, speak or just listen.” This desire to be there for others also extends to his colleagues. “She’s always smiling and always asking, ‘What can I do to help you today?’ She has a heart of service.

Dedication, an infectious smile, and a willingness to tackle whatever needs to be done were also frequently mentioned of Hopkins; in fact, Hopkins has been nominated for the award seven times. “Jackie walks into the building every morning with a smile on her face,” one nomination read. “She makes this hospital a better place with her incredible work ethic and invaluable personality.”

“These are just some of the stories we hear at MercyOne Newton,” said President Laurie Conner. “I am so proud to be the leader of such an organization. We are a family. We take care of each other. We are lucky to have this kind of culture.

The ROSE award is new this year for MercyOne. The award recognizes both non-nursing members of the clinical team and non-clinical colleagues, who personify the remarkable patient experience for those served. For someone to be nominated for the ROSE award, they are a role model for others who live off their expertise and compassionate care, and for everyone who walks through the doors of the hospital – patient, family member or visitor. ROSE stands for recognition of exceptional service excellence.


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