For the fifth consecutive year, The Medical City (TMC) Main Hospital in Ortigas, Pasig City has won awards at the prestigious Healthcare Asia Awards – the coveted Hospital of the Year and Medical Tourism Awards for his return to health, return to the Municipal Program.
The awards program recognizes outstanding performance or cutting-edge development by healthcare organizations across Asia. Medical City’s continued efforts to care for international patients and thrive despite the increasing challenges posed by the pandemic have distinguished the hospital from its competitors and elevated it to the rank of winners of the recently concluded Healthcare Asia Awards.
Amid the pandemic, TMC underwent evaluation and testing by the Joint Commission International (JCI) and subsequently earned its Gold Seal of Approval® for a record sixth time. JCI is the world’s leading healthcare quality improvement and accreditation organization. The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.
TMC’s Acute Myocardial Infarction (AMI) program has also maintained its status as the first of its kind in the Philippines and currently one of only 15 in the world to be certified by JCI. AMI is the medical term for heart attack.
“The pandemic did not go away in 2021, but rather generated more outbreaks. As the country grappled with inadequate vaccine supplies, delayed vaccinations and growing pressure to open up the economy, we at The Medical City adapted perhaps faster and better than most,” said TMC President and CEO Dr. Eugenio Jose F. Ramos.
“We have designed a 2-hospital-in-1 complex to ensure the safety and patronage of non-COVID cases for which we won the COVID-19 management award at the Healthcare Asia awards last year, launched our new hospital information system just one month before the second outbreak of COVID-19, and three months before we hit a home run with our 6th JCI Accreditation and 3rd Acute Myocardial Infarction Certification,” adds Dr. Ramos .
Despite the pandemic and under severe limitations, TMC coped, survived and continued to provide quality care and safety measures to its patients. With the same vigor as it had during preparations for previous accreditations, TMC prepared for the JCI Virtual Survey which took place October 11-14, 2021. This involved a full facility inspection, review of practices and procedures and a review of evidence of supported compliance and improvement.
On October 18 and 19, 2021, a JCI inspector conducted the virtual inspection and certification survey for TMC’s AMI program. The TMC Cardiovascular Institute’s IAM program was created to effectively and quickly treat heart attack patients. It targets a balloon door time of 60 minutes or less, which means a heart attack patient walking through the doors of the hospital emergency department should see the blocked coronary artery open in the lab. catheterization (Cath Lab) within 60 minutes.
With the pandemic posing additional challenges in both hospital emergency processes and patient response time to seek care, it has been particularly difficult for TMC to prepare for re-evaluation and recertification. Commitment to rapid response, a holistic approach to heart health and positive patient outcomes year after year has earned TMC its third consecutive AMI Clinical Care certification.
In addition to these recognitions, TMC has strengthened its telehealth and remote healthcare services in rapid response to the pandemic so that when patients cannot get to the hospital, the hospital will reach out to them.
TMC also launched its new hospital information system and electronic medical records in mid-2021, which was part of TMC’s latest phase of digital transformation which introduced enhanced features and functionality to its core IT systems and implemented a more robust, flexible and efficient system. to enable key hospital processes and services.
These achievements reiterate TMC’s commitment to providing the highest quality care and ensuring the utmost patient safety, even in the face of this global health crisis.
Back to health, back to town
The Medical City had to reassure people that it would be safe to go to a hospital for treatment for COVID-19 as well as other reasons. Hospital leaders saw that if people avoided hospitals when they needed treatment, they would only be part of a second pandemic with illnesses that could have been solved if treated early.
This is the same reason The Medical City has remained open to overseas patients throughout the pandemic. The global health crisis may have significant negative effects on medical tourism, but there is still a demand for high quality, safe and affordable care in foreign countries. Medical City’s long experience in accepting and assisting patients traveling to the Philippines has allowed the hospital to easily adapt to ever-changing travel restrictions. Its partnership with various government agencies has also ensured a seamless experience for overseas patients.
By launching the Back to Health, Back to the City campaign, The Medical City has encouraged more foreign travelers to visit the country and take advantage of the hospital’s services, including medical procedures, travel to tourist sites, l shopping experience and wellness relaxation in partner hotels. The Medical City offered foreign travelers a 15% discount on all inpatient and outpatient procedures. Despite travel restrictions, The Medical City has maintained and even exceeded pre-pandemic numbers of international patients seeking medical care and procedures.
Honors for The Medical City Ortigas and The Medical City South Luzon
This is the fifth consecutive year that The Medical City Ortigas has won awards from Healthcare Asia. Last year, the out-of-the-box hospital strategy “TMC One Complex, Two Hospital Systems” won the COVID Management Initiative of the Year award. In 2020, it won its inaugural Hospital of the Year award and Customer Service Initiative of the Year award for its Red Coat Ambassador program.
In 2019, hailed for his leadership skills and his ability to foster, encourage and inspire the community of The Medical City, TMC President and CEO Dr. Eugenio Jose F. Ramos won the CEO Award from the year. And in 2018, the hospital won the Marketing Initiative of the Year award for “Sing-A-Lung”, hospital lung test that patients can sing.
Another TMC corporate hospital, The Medical City South Luzon was declared this year’s winner of Secondary Hospital of the Year and ESG (Environment, Social and Governance) Program of the Year also by Healthcare Asia Awards.
Last year, TMC South Luzon won these two awards from Healthcare Asia – Service Delivery Innovation Initiative of the Year and Employee Engagement of the Year.
The Medical City is the nation’s largest healthcare network with its main facility located along Ortigas Avenue in the business district of Pasig City, Metro Manila, while provincial hospitals are located in Clark, Iloilo, Laguna and Pangasinan. Added to this is a network of more than 50 clinics in strategic locations scattered throughout the metro and in certain provinces, concrete proof of the hospital’s commitment to making high-quality health care accessible to its clientele. growing. For more information, visit www.themedicalcity.com.
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