Get the best medical care at your doorstep with Allianz [email protected]


While we ideally imagine ourselves living in perfect health, we know that there are days when we feel sick, have low energy levels, and naturally prefer to stay and recuperate in the comfort of our own homes. Imagine feeling out of sorts, body aches or even gastrointestinal discomfort, and having to deal with the dreadful journey – out of the house and into traffic – to the hospital to wait for treatment, especially in these conditions.

Understanding the sentiment of customers in times of need, Allianz Life Insurance Malaysia Berhad (Allianz Life), in partnership with Speedoc, scaled up and launched the Allianz [email protected] last October, to provide direct professional help at home for illnesses qualified as Covid-19 (Category 3, 4 and 5, awaiting a hospital bed) and dengue fever, for Allianz Life customers in Hospitalization and Individual Surgery (H&S).

According to Charles Ong, CEO of Allianz Life, Allianz [email protected] is part of the company’s mission to be the health partner of its customers by offering a service of excellence beyond protection for a more great confidence in tomorrow.

As the pioneer of home medical services in the market, Allianz [email protected] has continuously provided much needed medical support amid the recent resurgence of Covid-19 cases in the country, particularly following the mid -July from Tan Sri Dr. Noor Hisham Abdullah, chief executive of Health Malaysia, said Covid-19 category 1 and 2 hospital admissions increased by 14%, while category 3, 4 admissions and 5 had increased by 17%.

“Allianz [email protected] was quick and responsive to my request when I was diagnosed with Covid-19 in March,” says Adam*, an Allianz Life customer. “I was home alone when my family members were admitted to the hospital. The doctor who came to see me was friendly and patiently explained all the details to me. He also did a thorough checkup on my condition when he visited me at my home. Overall the Allianz [email protected] service was good and reliable.”

Another positive result from a Covid-19 experiment was shared by Wan*:

“I am happy with the Allianz [email protected] service when I had Covid-19 in March this year. They visited me at home and made sure my condition was stable. Talking to the doctor was very helpful, as well as explaining how I can manage myself during difficult times. It was a good experience with Allianz [email protected] and I highly recommend it to others.

Allianz [email protected] is also ready to help in response to the country’s health system which is now focusing and gearing towards the expected influx of dengue cases starting in May and peaking after the monsoon in August, according to the data published by the Ministry of Health’s Crisis Preparedness and Response Center.

“In light of the expected spike in dengue cases, Allianz [email protected] gives our customers the comfort of knowing they can get the best professional medical care without having to wait for admission to a hospital,” Charles said. .

In addition to Covid-19 (categories 3, 4 and 5) and dengue fever, Allianz [email protected] has also recently added two new diseases to its coverage; cellulitis and gastroenteritis.

“As most cases of cellulitis and gastroenteritis can be managed at home, patients diagnosed with these conditions can also benefit from Allianz [email protected]’s professional medical care by getting medical help at home,” said Charles.

“We make it easier for our customers to get the care they need, which will allow them to avoid the hassle of hospitalization for qualifying conditions whenever possible. The importance of the partnership between Allianz Life and Speedoc demonstrates our vision to improve the accessibility of healthcare for all.

“As well as allowing for faster recovery in the comfort of home, getting medical assistance at home may also reduce the risk of airborne disease transmission in some hospitals,” he added.

Speedoc’s exclusive home monitoring service for the four qualified illnesses listed above includes home visits by a doctor and one or more nurses, medical treatment, therapy or support, a 24-hour helpline and 7 days a week, a referral letter/summary note to a medical service center, and assistance with hospital admission and ambulance arrangements.

Speedoc’s Chief Executive Officer and Co-Founder, Dr. Shravan Verma, said, “Allianz and Speedoc are pioneers in creating a new healthcare landscape where patients can choose to recover at home rather than at home. ‘hospital. Speedoc is excited to be at the forefront of pushing healthcare beyond current times.

Allianz [email protected] is currently available in Klang Valley, Penang, Ipoh, Negeri Sembilan, Melaka and Johor. Service coverage will soon be extended to other states.

For more information on the exclusive Allianz [email protected] value-added service, please contact an Allianz Life agent or visit

To request the service, Allianz Life H&S customers can contact Speedoc via or +6011 4166 1178.

*Names have been changed to preserve user privacy.

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