Cash and Medical Assistance (CMA) Coordinator – United States of America


Essential functions:

  • Provide daily supervision of CMA staff schedules
  • Assist the IPS supervisor in training new staff; provide job shadowing and shadowing training opportunities for new case managers
  • Work closely with the RSS Support Specialist to schedule admissions, appointments and workshops
  • Assist team members who may have questions about referrals or admissions processes
  • Act as the first line of contact for staff questions regarding CMA procedures
  • Update the IPS Supervisor on program activities as directed; assist the IPS supervisor in submitting quarterly reports by providing relevant data and information on case management activities
  • Ensure information is entered correctly and in a timely manner into the client tracking and refugee management system
  • Coordinate with staff from other RST programs for RCA enrollment of eligible clients
  • Ensure that RCA and RMA programs are executed in accordance with the vendor manual provided by the designated regional replacement
  • Perform the admission and needs assessment of refugee clients referred to the financial and medical assistance program (CMA) as needed
  • Assist the team in ensuring customer eligibility for RCA in a timely manner to ensure customers receive all RCA benefits in accordance with program regulations
  • Maintain case notes and case files in a timely manner according to program requirements
  • Refer non-exempt clients to the associated employment program; act on client non-compliance as soon as it is reported by the employment program
  • Oversee and process check requests for the disbursement of client cash benefits and assist in the distribution of client checks including client signatures showing cash benefit receipts as required
  • Adheres to boundary policies with youth.
  • Attends required training on abuse risk management.
  • Report suspicious and inappropriate behavior.
  • Follows mandated abuse reporting requirements.
  • Adheres to job-specific abuse risk management responsibilities.
  • The caretaker ensures that unused rooms and cupboards remain locked; systematically monitors high-risk areas (changing rooms and toilets), etc.
  • Front desk staff ensure young people are properly signed in and signed out, ensure only authorized adults are allowed into the facility, etc.
  • Other assigned duties
  • Preferred bachelor’s degree
  • Valid Texas driver’s license and minimum Texas mandatory auto insurance coverage; Must have a car for frequent local travel
  • Experience working with diverse populations and/or refugee social service programs preferred
  • Experience and education can substitute for each other
  • Excellent command of English and excellent communication skills, both oral and written, required
  • High level of computer knowledge required
  • Proficiency in an additional language spoken by preferred clientele
  • Ability to multi-task and prioritize work

How to register


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