Canadians Get Medical Care Four Times Faster with Telemedicine LifeWorks

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Service enhancements address increased demand for virtual care caused by changing preferences and the pandemic


LifeWorks, a global leader in providing in-person and digital solutions that support the mental health and total well-being of individuals, has expanded and enhanced its telemedicine offering to better meet the needs of organizations and their employees.

Research from the Canadian Medical Association noted that nearly half (46%) of Canadians who have used virtual care since the outbreak of the pandemic prefer this method as their first point of contact with a physician. Recognizing this as the forefront of a growing shift in how healthcare is accessed in Canada, LifeWorks is proud to offer a virtual care solution that reduces wait times for medical care and lowers barriers to access with on-demand service from licensed general practitioners across Canada.

Main characteristics

  • LifeWorks Telemedicine connects employees and their family members to licensed general practitioners in Canada via audio, video or instant messaging on a virtual platform. It is available 24/7 from web and mobile apps.

  • Once connected, a GP assesses symptoms and makes appropriate recommendations. General practitioners can diagnose and treat, order necessary laboratory work and diagnostic imaging, prescribe medications, and refer to a specialist when medically necessary.

  • On average, the service connects patients to a GP in less than five minutes, a 75% improvement in waiting time.

  • A survey of platform users showed that employees save an average of four hours per consultation, resulting in less time wasted at work for medical appointments.

Canadian employers can add LifeWorks Telemedicine to their existing benefit plans.

Comments from Neil King, President, Integrated Health Solutions and Executive Vice President, LifeWorks

“LifeWorks was the early leader in virtual mental health care, with video and text-based options available for more than a decade before becoming the norm. It’s this innovative drive to be on the cutting edge of healthcare needs and wellness of Canadians that powers LifeWorks Telemedicine Our recent service enhancements make it easy for people to seek care and get the support they need to stay healthy and engaged at work and life. House.

About LifeWorks

LifeWorks is a global leader in providing digital and in-person solutions that support the total well-being of people. We provide a personalized continuum of care that helps our clients improve the lives of their employees and, in doing so, improve their business.

ID-CAD, ID-CORP, ID-MH

Source: LifeWorks

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